WARRANTIES, RETURNS, AND SHIPPING
REVISED 2/9/2023
* ALL AIRGUN SALES ARE FINAL *
WARRANTIES & RETURNS
Be sure you understand fully what product you are buying. We cannot sell used air rifles or accessories. If you are unsure if an air rifle or part is right for you, it is best to wait until you gain more information or can physically handle the part before you buy.
Unless otherwise listed, all product warranties are manufacturer-provided. Parts or products produced by Hajimoto Productions come with a 30-day replacement or repair warranty which will be determined exclusively by Hajimoto Productions. Please be aware that most manufacturer warranties are void once a modification has been made to the product. That said, we recommend you contact us first before contacting the equipment manufacturer, so we can help determine the best resolution approach.
SERVICE OR MODIFICATION ORDERS
All service, tuning, or modification orders must adhere to the instructions provided shortly after your order is placed. The package must be clearly identifiable as a service order before we open it. Any package lacking the required label information will not be processed. This necessary information is provided through the order validation and notification system after your order is processed. Additionally, service or modification orders require you to share tracking details with us so we can update your order records. Hajimoto Productions must receive service or modification items within 15 days of issuing the service number. Previously, we have received unserviceable parts, which we had to dispose of at our expense.
RMA PROCESS AND PROCEDURE
All returns or exchanges must undergo a return merchandise authorization (RMA) process. If the item qualifies for a return or exchange, an RMA number and return details will be provided, including packing and shipping details. Part of any return authorization consideration is if the part or product has been used, shows use, or wear. We are not a second-hand shop, if we cannot sell it as new, we cannot entertain an RMA. We will not accept or acknowledge any product or package that arrives at Hajimoto Productions, that has not gone through the return authorization process and was issued an RMA number from Hajimoto Productions.
The issued RMA number must be on the package as part of the shipping label so we can quickly identify it as an authorized merchandise return and process it accordingly when received. All RMA packages must be received by Hajimoto Productions no later than 15 days after the issuance of the RMA number.
Shipping charges to and from Hajimoto Productions are not covered under any warranty, return, or exchange offerings. Hajimoto Productions is not liable for any damage caused by the shipper or logistics firm, but we will assist in providing any documentation or information that will help you in your efforts to place a claim with the logistics firm.
Because of the very nature of some products, Hajimoto Productions cannot offer any warranties on items that are in a projectile’s flight path. Due in part to the possibility of incorrect ammo sizing, loading, chambering, double loading, deformed projectiles, or other projectile anomalies that alter the flight characteristics of the projectile causing physical contact with part(s) that are not designed for nor intended to be in direct contact by a high-speed projectile.
Any attempt by the end-user to self-repair or modify any Hajimoto Productions product or service item without expressed written permission by Hajimoto Productions will void any and all warranties.
ORDER CANCELATIONS & REFUNDS
Cancellation and refund requests will be honored without issue, provided the order has not yet been processed and shipped. If the order has already shipped, the buyer must initiate a return (RMA) process. Refunds will be issued for the purchase price minus any nonrefundable processing fees charged by banks or payment processors. Since PayPal and credit card processing companies do not refund their processing fees, those costs will be deducted from the refund amount.
SHIPPING
We ship anywhere in the Continental US including any of its possessions or territories like AL, HI, PR, VI, GU, and MP. We also ship to Canada and the UK.
Typically we process and ship any in stock, non-custom build items, in 24 hours or less. Items such as custom regulator builds, custom scope cam builds, Airgun Packages, services, or gunsmithing, require more time and are built to order.
During normal non-holiday business operations, any non-custom orders received Monday through Saturday after 7:00 AM Eastern, are considered the next day’s business. During normal non-holiday business operations, any non-custom orders received after 7:00 AM Eastern on Saturday or Sunday will ship on Monday. The logistics companies typically pick up our outgoing shipping packages between 9:00 AM and 10:00 AM Eastern.
Orders greater than $225, or have an address that does not follow a simplified address format, will require a signature to be delivered. The signature fee is an additional fee that we pay, not you, to help ensure the package reaches its intended destination.
EXPEDITED SHIPPING SERVICES
EXPRESS or NEXT DAY shipping options do not reduce build times. Any expedited shipping selection will reduce logistical times but will not reduce the in-shop build times. All EXPRESS or NEXT DAY deliveries default with a signature required as a part of the expedited service from the logistics company, not us.
PCP SALES SHIPPING LIMITATIONS & FFL SCENARIOS
There are certain locations where Hajimoto Productions cannot ship airguns or other products due to state, county, city, or town ordinances or laws. Certain states and municipalities have established limitations, and Hajimoto Productions reserves the right not to ship particular products to certain locations. We reserve the right to cancel any order that is a violation. Order refund amounts will be minus processing fees, as described in the ORDER CANCELATIONS & REFUNDS section. We do our best to identify and flag orders that are not compliant, but it is ultimately the buyer’s responsibility to know and abide by the laws in their state, county, city, or town.
We cannot ship airguns or some accessories to certain states, cities, or towns without using an FFL. At the time of printing these policies, know locations are as follows:
- States: Delaware, Illinois, New Jersey, Rhode Island, District of Columbia
- Cities: Any of the Boroughs of New York.
Lastly, if you have a special request or special shipping instructions, need a product in your hand by a specific date, or are having an issue related to an order or product, please use the note system when placing your order or write an email to [email protected], and let us know how we can assist.
A picture speaks a thousand words, so it would be helpful to include a photograph to help illustrate an issue. Please share as much relevant information as possible to help us understand all the variables.
We are a fair and understanding organization, we approach each situation from a mutually beneficial perspective, not one that serves only our interests.
Thank you.
Hajimoto Productions