Because of COVID-19 I was forced to revamp and reconfigure my physical arrangement in order to comply with State required non-essential business operation. I worked around the clock to get all orders caught up and shipped before reopening to accept orders once again.
Any of you that have done business with Hajimoto Productions in the past know that we pride ourselves on processing and shipping orders very quickly but this pandemic has changed things and we ask that you be patient and know that your order is being processed and shipped but just at a reduced rate than what we typically execute.
For example, our Gauntlet order which normally takes 3-5 days to arrive took over 3 weeks to show up, so these types of things will obviously cause a ripple effect and delays which is completely out of my control.
Another variable that we have little control over is the supply chain of materials and components used to make some final products. A lot of the specialized CNC produced parts have had their production slowed because of this pandemic and as I start getting supplies in I will be reoffering the completed parts again.
Currently, there is no way for you the customer to know if a certain item is in stock or not until you try and add it to your cart. The only other way we can handle out of stock items is to hide all out of stock items. This method will cause more confusion as parts that the customer expects to find will be gone or the person browsing will not even know said part exists.
In closing, I would like to thank you all for your continued support as we all navigate through this pandemic. I wish you and your loved one good health and prosperity.
Thank you in advance for your continued patience and business.
Hajimoto